Policies: Billing Policies

Our Billing Policies will outline our policies and procedures, please read these very carefully and familiarize yourself with these policies so there are no misunderstandings in the future.

We reserve the right to update, change or replace any part of these Billing Policies by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

Should you have any questions, please email support@rigeljones.com.

Usage of our services constitutes customer’s acceptance of Rondina-Jones Consulting billing policy. Following is the billing policy with which all of our customers must comply:

Payment Options

We accept Credit Card and Paypal only. Other options must be approved.

Payment Updates

Customers are responsible for keeping all credit/debit card details and contact information current. Please email support@rigeljones.com inform us of any changes.
All contracted fees are automatically charged to the credit/debit card on file.
Payment receipts are available to customers upon request.

Delinquent Payments

Credit/Debit Card Billing: All credit/debit cards are automatically charged on the customer’s specific billing cycle date or, if a payment plan is selected, every 30-days from the initial purchase. If the credit/debit card is declined, we will continue to attempt to charge the card on file every 3 days for 15 days (up to 5 times).

Delinquent Accounts: All accounts 15 days past due may be disabled or de-activated until balances are paid in full.

Fees

Late Fee: Invoices which remain unpaid after 30-days may be assessed a late fee of $30.00 per month.

Chargebacks: If a customer initiates a chargeback, we will assess a $250.00 processing fee for each individual chargeback.

Collections Fee: In the event an account is submitted to a third-party collections service, the client will be responsible for the full amount of the collections fees, in addition to any other fees previously assessed on the account.

Cancellations

Cancellation of an account does not dismiss outstanding invoices or the contracted commitments. At the time of cancellation, any outstanding balance must be settled. All cancelled accounts with an outstanding balance may be automatically turned over to a third-party collection service.

Billing Disputes

As a current or prior customer, each customer agrees to provide 30 days to attempt settlement of any billing dispute before disputing with any third-party credit/debit card company or bank. We must be the first option in billing disputes. Should Rondina-Jones Consulting receive a chargeback from a third-party credit/debit card company or bank on the customer’s behalf before we have been given a chance to resolve the issue, we have the right to collect on the rendered services and any fees associated with those disputes. Regardless of the outcome of the chargeback, Rodnina-Jones Consulting retains the right to collect on any rendered services or fees that are due. Rondina-Jones Consulting will submit any disputed amounts to a collection agency. Once a chargeback has been received, we will immediately suspend the account until the matter is resolved.

Refunds

Our policy at Rondina-Jones Consulting is that all sales are final. There are no refunds and you are responsible for the full amount of the order, whether you pay in full or choose a payment plan. We understand there may be circumstances that may prevent you from adhering to your original agreement. As such, in special circumstances as approved by Rondina-Jones Consulting in writing, you may be approved to roll your payments over to secure a spot in another workshop or program within 12 months. These requests must be made within 30 days of submitting payment. By placing your order with us, you are indicating your agreement to these terms.

 

Updated: December 2018